OpenTech Webinar Now Available On Demand

While many people have heard about self-service kiosks in the self-storage industry, most are unfamiliar with how they actually work. In this webinar, Robert Chiti will be joined by a group of self-storage operators from around the country who will share their personal experiences and explain how self-service kiosks function at their facilities. Even if you have seen a kiosk in the past, you will not want to miss this presentation, which will highlight many enhancements designed to resolve manager-identified issues. Take advantage of the Q&A to learn the pros and cons of using a kiosk.


TOPICS  INCLUDE:

• MYTH – Kiosks do not provide personal service
• MYTH – All empty storage units must be left unlocked
  
• MYTH – Consumers can make payments at the kiosk while in lien status
  
• MYTH – Using a kiosk means providing 24-hour access to your property 

CLICK HERE TO VIEW THIS WEBINAR

Benefits and Myths of Kiosks for Self-Storage Businesses the Topic of MiniCo Webinar Sponsored by OpenTech Alliance, Inc.

 

On September 27, 2011, OpenTech Alliance, Inc., will sponsor a free webinar for self-storage professionals entitled The Kiosk Advantage: Self-Storage Operators Unravel Fact from Fiction. OpenTech Alliance President and CEO Robert A. Chiti will be the presenter along with a group of self-storage operators who will share their experiences using self-service kiosks at their facilities. The presentation will provide information about how self-service kiosks actually work and highlight the many enhancements that have been incorporated in response to real-world issues. Mr. Chiti and the panel will take questions at the conclusion of the webinar. Topics will include the following:

• MYTH – Kiosks do not provide personal service
• MYTH – All empty storage units must be left unlocked
• MYTH – Consumers can make payments at the kiosk while in lien status
• MYTH – Using a kiosk means providing 24-hour access to your property

The leading developer of innovative self-storage solutions, OpenTech Alliance, Inc., offers self-storage kiosks, call center services and an online self-storage reservation solution. For more information or to register, visit www.ministoragemessenger.com. Online registration is required for this free live event.

MiniCo Insurance Agency, LLC, publishes the Mini-Storage Messenger, the leading monthly trade magazine covering the global self-storage industry. Other publications include Self‑Storage Now!, Mobile Self-Storage Magazine, RV & Boat Storage Today, Self-Storage Canada, the Self-Storage Almanac, the Self-Storage Construction & Renovation Handbook, and the Self‑Storage Buyer’s Guide.

Since 1974, Phoenix-based MiniCo Insurance Agency, LLC, has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self‑storage industry. Additional lines of business include collectibles insurance. MiniCo Insurance Agency, LLC, is a member of the Aran Insurance Services Group.

For More Information:

OpenTech Alliance, Inc. – www.opentechalliance.com

CLICK HERE TO REGISTER FOR THIS FREE WEBINAR

Self-Storage Operators Join OpenTech Alliance’s Robert Chiti for MiniCo Webinar to Discuss the Pros and Cons of Self-Service Kiosks

While many people have heard about self-service kiosks in the self-storage industry, most are unfamiliar with how they actually work. On September 27, 2011, Robert A. Chiti, President and CEO of OpenTech Alliance, Inc., will be joined by a group of self-storage operators from around the country to present the free webinar The Kiosk Advantage: Self-Storage Operators Unravel Fact from Fiction. The group of presenters will share their personal experiences and explain how self-service kiosks function at their facilities. The presentation will highlight many kiosk enhancements designed to resolve manager-identified issues and include a Q&A with participants. Topics will include the following:

• MYTH – Kiosks do not provide personal service
• MYTH – All empty storage units must be left unlocked
• MYTH – Consumers can make payments at the kiosk while in lien status
• MYTH – Using a kiosk means providing 24-hour access to your property

OpenTech Alliance, Inc., is the sponsor of the webinar. The leading developer of innovative self-storage solutions, OpenTech Alliance, Inc., offers self-storage kiosks, call center services and an online self-storage reservation solution. For more information or to register, visit www.ministoragemessenger.com. Online registration is required for this free live event.

MiniCo Insurance Agency, LLC, publishes the Mini-Storage Messenger, the leading monthly trade magazine covering the global self-storage industry. Other publications include Self‑Storage Now!, Mobile Self-Storage Magazine, RV & Boat Storage Today, Self-Storage Canada, the Self-Storage Almanac, the Self-Storage Construction & Renovation Handbook, and the Self‑Storage Buyer’s Guide.

Since 1974, Phoenix-based MiniCo Insurance Agency, LLC, has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self‑storage industry. Additional lines of business include collectibles insurance. MiniCo Insurance Agency, LLC, is a member of the Aran Insurance Services Group.

For More Information:

OpenTech Alliance, Inc. – www.opentechalliance.com

CLICK HERE TO REGISTER FOR THIS FREE WEBINAR

Last Chance To Register For OpenTech's Latest FREE Webinar!

 

On July 27, 2011, self-storage call center provider OpenTech Alliance, Inc., will sponsor a free webinar for self-storage professionals entitled Analyzing Your Phone Data for Profit. OpenTech’s Vice President of Call Center Operations Cynthia Abraham Hansell will make the presentation along with Sue Haviland, Owner of Haviland Storage Services. The webinar will focus on the best practices of large operators and how these strategies may help self-storage businesses of every size become more competitive and leverage real data to make effective decisions. Topics will include the following:

• What phone data you should be collecting
• Which reports you should review on a monthly basis
• What to look for on your reports
• Using data to improve conversion ratios and staffing
• Identifying training opportunities

For more information or to register, visit www.ministoragemessenger.com. Online registration is required for this free live event.

MiniCoInsurance Agency, LLC, publishes the Mini-StorageMessenger, the leading monthly trade magazine covering the global self-storage industry. Other publications include Self‑Storage Now!, Mobile Self-Storage Magazine, RV & Boat Storage Today, Self-Storage Canada, the Self-Storage Almanac, the Self-Storage Construction & Renovation Handbook, and the Self‑Storage Buyer’s Guide.

Since 1974, Phoenix-based MiniCo Insurance Agency, LLC, has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self‑storage industry.

For More Information:

OpenTech Alliance, Inc. – www.opentechalliance.com

Herman & Kittle Properties, Inc. – www.shavilandstorageservices.com

CLICK HERE TO REGISTER FOR THIS FREE WEBINAR

New Webinar Presented By OpenTech: Analyzing Your Phone Data for Profit

 

Self-storage operators of all sizes rely on the telephone to make sales and serve customers. In this webinar, self-storage industry experts Cynthia Abraham Hansell and Sue Haviland will share the best practices that large operators rely on to maintain a competitive edge. Whether you operate one facility or one hundred, with or without a third-party call center, this webinar will empower you to make better business decisions based on real data.

TOPICS WILL INCLUDE:

* What phone data you should be collecting
* Which reports you should review on a monthly basis
* What to look for on your reports
* Using data to improve conversion ratios and staffing
* Identifying training opportunities

The webinar will take place on Wednesday, July 27, 2011, at 2 pm ET / 1 pm CT / 12 pm MT / 11 am PT.

OpenTech Alliance, Inc., is the sponsor for the webinar.

PRESENTER INFORMATION: 

Sue Haviland is the owner of Haviland Storage Services and a partner at Self Storage 101. She has a stellar record of operational excellence and performance with 23 years of self-storage leadership. Sue is a former vice president for Extra Space Storage, Inc., and Price Self Storage and was a District Manager for LAACO. She has served as a senior faculty member for the Self Storage Association (SSA), currently holds a position on the SSA Committee for Education and previously served three years on the California SSA Board of Directors.

 

Cynthia Abraham Hansell is responsible for the INSOMNIAC Live! call center business unit of OpenTech Alliance, Inc. As a sales and operations professional with over 20 years of experience, she has served as an invaluable leader on several high-profile teams for companies including AuntMinnie.com, RightFax and CallMaximizer. Cynthia is a well-known and highly respected leader in the self-storage industry and is sought-after as a trusted resource for the development of innovative and profitable communication solutions. 


CLICK HERE TO REGISTER FOR THIS FREE WEBINAR!

OPENTECH ALLIANCE HOSTS NEXT MINICO WEBINAR TO DISCUSS OPERATING A SELF-STORAGE FACILITY WITH ONE STAFF MEMBER

PHOENIX, ARIZ. – On February 9, 2011, Larry Rolando, Vice President of Business Development for OpenTech Alliance, Inc., and Steve Lavery, Vice President of Property Management for Herman & Kittle Properties, Inc., will present a free webinar for self-storage professionals entitled How to Successfully Operate a Mid-Sized Self-Storage Facility with One Person. Topics will include the following:


· Business drivers for evolving to a more efficient staffing model
· Cost-savings benefits of efficient staffing
· Challenges that must be addressed
· Call Center reservations completed at kiosks
· Technology and third-party services that increase staffing efficiency

OpenTech Alliance, Inc., is the leading developer of innovative self-storage solutions including the INSOMNIAC kiosk, INSOMNIAC Live! call center services and the INSOMNIAC Self Storage Network for online storage reservations. Herman & Kittle Properties, Inc., owns and manages a portfolio of over 25 self-storage facilities under the Infinite Self Storage brand. Formerly employing up to three full-time staffers at each facility, Herman & Kittle now operates these properties with one full-time employee or less per location.

The webinar is sponsored by OpenTech Alliance, Inc. MiniCo’s Poppy Behrens will moderate the presentation as part of the Mini‑Storage Messenger Self-Storage Webinar Series. For more information or to register, visit www.ministoragemessenger.com. Online registration is required for this free live event.

MiniCo Insurance Agency, LLC, publishes the Mini-Storage Messenger, the leading monthly trade magazine covering the global self-storage industry. Other publications include Self‑Storage Now!, Mobile Self-Storage Magazine, RV & Boat Storage Today, Self-Storage Canada, the Self-Storage Almanac, the Self-Storage Construction & Renovation Handbook, and the Self‑Storage Buyer’s Guide.

Since 1974, Phoenix-based MiniCo Insurance Agency, LLC, has been a self-storage leader providing superior specialty insurance programs, informative publications and valuable products and services created expressly for the self‑storage industry.

For More Information:

Mini-Storage Messenger – www.ministoragemessenger.com

OpenTech Alliance, Inc. – www.opentechalliance.com

Herman & Kittle Properties, Inc. – http://www.hermankittle.com/

CLICK HERE TO REGISTER

FREE Webinar Series - Register Today!

How to Successfully Operate a Mid-Sized Self-Storage Facility with One Person

Date: February 9, 2011

1 pm ET / 12 pm CT / 11 am MT / 10 am PT

Presented by:

Larry Rolando,

Vice President of

Business Development,

OpenTech Alliance, Inc.

Speaker

Steve Lavery,

Vice President of

Property Management,

Herman & Kittle Properties, Inc.

Speaker

One of the keys to successful self-storage facility operations is staffing. In this webinar, Larry Rolando and Steve Lavery will discuss the cost-savings, challenges, and implementation techniques for creating a more-efficient staffing model for self-storage businesses.


TOPICS WILL INCLUDE:

• Business Drivers for Evolving to a More-Efficient Staffing Model

• Cost-Savings Benefits of Efficient Staffing

• Challenges That Must be Addressed

• Call Center Reservations Completed at Kiosks

• Technology and Third-Party Services That Increase Staffing Efficiency

                                            Click Here to Register for This Webinar.