New Webinar Presented By OpenTech: Analyzing Your Phone Data for Profit

 

Self-storage operators of all sizes rely on the telephone to make sales and serve customers. In this webinar, self-storage industry experts Cynthia Abraham Hansell and Sue Haviland will share the best practices that large operators rely on to maintain a competitive edge. Whether you operate one facility or one hundred, with or without a third-party call center, this webinar will empower you to make better business decisions based on real data.

TOPICS WILL INCLUDE:

* What phone data you should be collecting
* Which reports you should review on a monthly basis
* What to look for on your reports
* Using data to improve conversion ratios and staffing
* Identifying training opportunities

The webinar will take place on Wednesday, July 27, 2011, at 2 pm ET / 1 pm CT / 12 pm MT / 11 am PT.

OpenTech Alliance, Inc., is the sponsor for the webinar.

PRESENTER INFORMATION: 

Sue Haviland is the owner of Haviland Storage Services and a partner at Self Storage 101. She has a stellar record of operational excellence and performance with 23 years of self-storage leadership. Sue is a former vice president for Extra Space Storage, Inc., and Price Self Storage and was a District Manager for LAACO. She has served as a senior faculty member for the Self Storage Association (SSA), currently holds a position on the SSA Committee for Education and previously served three years on the California SSA Board of Directors.

 

Cynthia Abraham Hansell is responsible for the INSOMNIAC Live! call center business unit of OpenTech Alliance, Inc. As a sales and operations professional with over 20 years of experience, she has served as an invaluable leader on several high-profile teams for companies including AuntMinnie.com, RightFax and CallMaximizer. Cynthia is a well-known and highly respected leader in the self-storage industry and is sought-after as a trusted resource for the development of innovative and profitable communication solutions. 


CLICK HERE TO REGISTER FOR THIS FREE WEBINAR!